How to see another users tickets?

RT Users
1

Is there a way to see a colleagues tickets except watching in the users queues?
I want to know that he´s doing his job properly.

Med Vänliga Hälsningar/Best Regards
Martin Petersson
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2

Is there a way to see a colleagues tickets except watching in the users queues?
I want to know that he’s doing his job properly.

Grant an appropriate set of permissions to be able to run reports
about what he is doing.

-kevin