How to search for a response?

RT Users
1

Hello,
I’d like to search for a ticket where someone answered “my tailor is rich”. How can I do that ?

2

Hello,

I’d like to search for a ticket where someone answered “my tailor is rich”.
How can I do that ?

Full text search is activated in config. To make it fast you have to
do some additional steps.

Best regards, Ruslan.

3

You can also use the “Content” parameter in the ticket search. It is slow but it works.
Or has that been removed in RT4?

/Johan

4

It doesn’t seem to work… I search for tickets where Content contains “tailor”, 0 ticket found.
I’m going to try docs/full_text_indexing.pod…

5

I have the same problem.

The problem is that mysql natively doesn´t support indexing. You can change
your database or use third software that permit mysql use indexed search.2012/6/7 Arthur Rance arthur_rance@hotmail.com

It doesn’t seem to work… I search for tickets where Content contains
“tailor”, 0 ticket found.

I’m going to try docs/full_text_indexing.pod…

From: Johan.Sjoberg@deltamanagement.se
To: rt-users@lists.bestpractical.com
Date: Thu, 7 Jun 2012 09:51:35 +0000

Subject: Re: [rt-users] How to search for a response ?

You can also use the “Content” parameter in the ticket search. It is
slow but it works.
Or has that been removed in RT4?

/Johan

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Ruslan Zakirov
Sent: den 7 juni 2012 11:46
To: Arthur Rance
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] How to search for a response ?

On Thu, Jun 7, 2012 at 1:01 PM, Arthur Rance <arthur_rance@hotmail.com wrote:

Hello,

I’d like to search for a ticket where someone answered “my tailor is
rich”.
How can I do that ?

Full text search is activated in config. To make it fast you have to
do some
additional steps.

–
Best regards, Ruslan.

Un saludo.
Juanjo Corral

6

docs/full_text_indexing.pod worked for me (with postgresql).From: arthur_rance@hotmail.com
To: rt-users@lists.bestpractical.com
Date: Thu, 7 Jun 2012 12:03:07 +0200
Subject: Re: [rt-users] How to search for a response ?

It doesn’t seem to work… I search for tickets where Content contains “tailor”, 0 ticket found.
I’m going to try docs/full_text_indexing.pod…

From: Johan.Sjoberg@deltamanagement.se
To: rt-users@lists.bestpractical.com
Date: Thu, 7 Jun 2012 09:51:35 +0000
Subject: Re: [rt-users] How to search for a response ?

You can also use the “Content” parameter in the ticket search. It is slow but it works.
Or has that been removed in RT4?

/Johan

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Ruslan Zakirov
Sent: den 7 juni 2012 11:46
To: Arthur Rance
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] How to search for a response ?

Hello,

I’d like to search for a ticket where someone answered “my tailor is rich”.
How can I do that ?

Full text search is activated in config. To make it fast you have to do some
additional steps.

–
Best regards, Ruslan.