How to search for a response?

Hello,
I’d like to search for a ticket where someone answered “my tailor is rich”. How can I do that ?

Hello,

I’d like to search for a ticket where someone answered “my tailor is rich”.
How can I do that ?

Full text search is activated in config. To make it fast you have to
do some additional steps.

Best regards, Ruslan.

You can also use the “Content” parameter in the ticket search. It is slow but it works.
Or has that been removed in RT4?

/Johan

It doesn’t seem to work… I search for tickets where Content contains “tailor”, 0 ticket found.
I’m going to try docs/full_text_indexing.pod…

I have the same problem.

The problem is that mysql natively doesn´t support indexing. You can change
your database or use third software that permit mysql use indexed search.2012/6/7 Arthur Rance arthur_rance@hotmail.com

It doesn’t seem to work… I search for tickets where Content contains
"tailor", 0 ticket found.

I’m going to try docs/full_text_indexing.pod…

From: Johan.Sjoberg@deltamanagement.se
To: rt-users@lists.bestpractical.com
Date: Thu, 7 Jun 2012 09:51:35 +0000

Subject: Re: [rt-users] How to search for a response ?

You can also use the “Content” parameter in the ticket search. It is
slow but it works.
Or has that been removed in RT4?

/Johan

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Ruslan Zakirov
Sent: den 7 juni 2012 11:46
To: Arthur Rance
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] How to search for a response ?

On Thu, Jun 7, 2012 at 1:01 PM, Arthur Rance <arthur_rance@hotmail.com wrote:

Hello,

I’d like to search for a ticket where someone answered “my tailor is
rich”.

How can I do that ?

Full text search is activated in config. To make it fast you have to
do some

additional steps.


Best regards, Ruslan.

Un saludo.
Juanjo Corral

docs/full_text_indexing.pod worked for me (with postgresql).From: arthur_rance@hotmail.com
To: rt-users@lists.bestpractical.com
Date: Thu, 7 Jun 2012 12:03:07 +0200
Subject: Re: [rt-users] How to search for a response ?

It doesn’t seem to work… I search for tickets where Content contains “tailor”, 0 ticket found.
I’m going to try docs/full_text_indexing.pod…

From: Johan.Sjoberg@deltamanagement.se
To: rt-users@lists.bestpractical.com
Date: Thu, 7 Jun 2012 09:51:35 +0000
Subject: Re: [rt-users] How to search for a response ?

You can also use the “Content” parameter in the ticket search. It is slow but it works.
Or has that been removed in RT4?

/Johan

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Ruslan Zakirov
Sent: den 7 juni 2012 11:46
To: Arthur Rance
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] How to search for a response ?

Hello,

I’d like to search for a ticket where someone answered “my tailor is rich”.
How can I do that ?

Full text search is activated in config. To make it fast you have to do some
additional steps.


Best regards, Ruslan.