How to remove non routable email addresses from requestors?

RT Users
1

I want to strip out a particular requestor address, and replace it with
another one from within RT. This is to prevent emails from one of our
new clients, (who happens to have around 30 servers, all which send
errors, and logs with the email address of
users@hostname.bogusdomain.local), from causing bounces when they are
resolved.

2

I want to strip out a particular requestor address, and replace it with
another one from within RT. This is to prevent emails from one of our
new clients, (who happens to have around 30 servers, all which send
errors, and logs with the email address of
users@hostname.bogusdomain.local), from causing bounces when they are
resolved.

for new tickets, maybe just use $CanonicalizeEmailAddressMatch and
$CanonicalizeEmailAddressReplace (see RT_Config.pm).

For existing, just search for tickets with those bogus requestors, then
use bulk update.

3

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Emmanuel
LacourSent: Thursday, May 06, 2010 11:40 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] How to remove non routable email addresses from
requestors?

I want to strip out a particular requestor address, and replace it
with
another one from within RT. This is to prevent emails from one of our
new clients, (who happens to have around 30 servers, all which send
errors, and logs with the email address of
users@hostname.bogusdomain.local), from causing bounces when they are
resolved.

for new tickets, maybe just use $CanonicalizeEmailAddressMatch and
$CanonicalizeEmailAddressReplace (see RT_Config.pm).

For existing, just search for tickets with those bogus requestors, then
use bulk update.

Awesome! Thank you for that, I’ll look into this, and let you know how
it went. Thank you

4

Hi,
i’m searching since some days for a way to change the RT Reports Colors for PIE Charts.

RT uses the colors in order: red, green, yellow, blue etc but i don’t like to start with red.

Where can i find some hints?!?

Looked already inside Search/Chart.html and Search/Chart also Search/Elements/Chart but there is nothing like this.

Thanks for any hint.

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

5

Hi,
i’m searching since some days for a way to change the RT Reports Colors for PIE Charts.

RT uses the colors in order: red, green, yellow, blue etc but i don’t like to start with red.

Where can i find some hints?!?

Looked already inside Search/Chart.html and Search/Chart also Search/Elements/Chart but there is nothing like this.

look in RT 3.8.8 in rt/share/html/Search/Chart, colors where changed for
3.8.8:

refine values’ colors, with both Color::Scheme’s help and my own tweak

$chart->{dclrs} = [
‘66cc66’, ‘ff6666’, ‘ffcc66’, ‘663399’,
‘3333cc’,
‘339933’, ‘993333’, ‘996633’, ‘663399’,
‘33cc33’, ‘cc3333’, ‘cc9933’, ‘6633cc’
];

{
no warnings ‘redefine’;
*GD::Graph::pick_data_clr = sub {
my $self = shift;
my $color_hex = $self->{dclrs}[ $_[0] % @{ $self->{dclrs} } - 1 ];
return map { hex } ( $color_hex =~ /(…)(…)(…)/ );
};
}

6

Hi Emmanuel,
just in the moment i pressed Send i found this ($chart->set( dclrs => [ qw(green pink blue cyan) ] ); )also inside GD::Graph Module :frowning:

But thanks

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

-----Urspruengliche Nachricht-----Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Emmanuel Lacour
Gesendet: Donnerstag, 6. Mai 2010 13:52
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] How to change the color order of RT internal Reporting Functions

Hi,
i’m searching since some days for a way to change the RT Reports Colors for PIE Charts.

RT uses the colors in order: red, green, yellow, blue etc but i don’t like to start with red.

Where can i find some hints?!?

Looked already inside Search/Chart.html and Search/Chart also Search/Elements/Chart but there is nothing like this.

look in RT 3.8.8 in rt/share/html/Search/Chart, colors where changed for
3.8.8:

refine values’ colors, with both Color::Scheme’s help and my own tweak $chart->{dclrs} = [

'66cc66', 'ff6666', 'ffcc66', '663399',
'3333cc',
'339933', '993333', '996633', '663399',
'33cc33', 'cc3333', 'cc9933', '6633cc'

];

{
no warnings ‘redefine’;
*GD::Graph::pick_data_clr = sub {
my $self = shift;
my $color_hex = $self->{dclrs}[ $_[0] % @{ $self->{dclrs} } - 1 ];
return map { hex } ( $color_hex =~ /(…)(…)(…)/ );
};
}

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