I have two users who are asking for the forward option within RT. I already have this option as part of my ability to reply-comment-forward so I am surprised it is not available to these other users. How would I assign this option to these other users? Thanks.
Jeff Fioravanti
Desktop Support Analyst
jfioravanti@primax.us
P 781-756-8247 (direct) | Fax 781-246-5609
Primax logo autosignature 516 Edgewater Dr., Wakefield, MA 01880 
www.primax.us
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I think you would need to grant the ForwardMessage right to those users (or
to some group of which they are a member).
If your own RT account has the SuperUser right granted to it, that would
explain why you already have the ability to forward.On 3 December 2014 at 05:12, Jeff Fioravanti jfioravanti@primax.us wrote:
I have two users who are asking for the forward option within RT. I
already have this option as part of my ability to reply-comment-forward so
I am surprised it is not available to these other users. How would I assign
this option to these other users? Thanks.
Jeff Fioravanti
Desktop Support Analyst
jfioravanti@primax.us
P 781-756-8247 (direct) | Fax 781-246-5609
[image: Primax logo autosignature] 516 Edgewater Dr., Wakefield, MA
01880 www.primax.us
Confidentiality Statement
This e-mail and any attachments are for use by the intended recipient only
and may contain information that is privileged, confidential or exempt from
disclosure under applicable law. If you are not the intended recipient any
disclosure, distribution or other use of this content is prohibited. If you
received this e-mail in error, please immediately notify the sender and
delete