Hi,
I have a system with a variety of queues. I have a group of users
that is allowed to see some of them, another group to see other queues.
However, if new tickets trickle in, they can be seen by anybody as a
new message although these messages came in over an e-mail address
that is assigned to a queue they have no access to at all.
What do I have to do to prevent these users from seeing new tickets
that are in the “new” state?
Greetings
Tim
Tim Pritlove, Discordian Evangelist
mailto:tim@ccc.de http://tim.geekheim.de/ skype://timpritlove
aim:timpritlove jabber:tim@jabber.ccc.de
Project Blinkenlights http://www.blinkenlights.de/
The Fifth Commandment:
A Discordian is Prohibited of Believing What he reads.
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If you install my extensin RTx::RightsMatrix you can see
exactly what permissions a particular user has across the
system and how they got the permissions. Then you’ll
know what to fix.
-ToddOn Mon, Nov 14, 2005 at 12:16:25AM +0100, Tim Pritlove wrote:
Hi,
I have a system with a variety of queues. I have a group of users
that is allowed to see some of them, another group to see other queues.
However, if new tickets trickle in, they can be seen by anybody as a
new message although these messages came in over an e-mail address
that is assigned to a queue they have no access to at all.
What do I have to do to prevent these users from seeing new tickets
that are in the “new” state?
Greetings
Tim
The Fifth Commandment:
A Discordian is Prohibited of Believing What he reads.
The rt-users Archives
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
Buy your copy of our new book, RT Essentials, today!
Download a free sample chapter from http://rtbook.bestpractical.com
If you install my extensin RTx::RightsMatrix you can see
exactly what permissions a particular user has across the
system and how they got the permissions. Then you’ll
know what to fix.
Browse HTCHAPMAN/RTx-RightsMatrix-0.02.05/lib/RTx - metacpan.org
RightsMatrix.pm
-Todd
How do I install this plug-in? Can’t find any hint…
RT documentation in general is a mess…
Greetings
Tim
Tim Pritlove, Discordian Evangelist
mailto:tim@ccc.de http://tim.geekheim.de/ skype://timpritlove
aim:timpritlove jabber:tim@jabber.ccc.de
Project Blinkenlights http://www.blinkenlights.de/
If organized religion is the opium of the masses, then disorganized
religion is the marijuana of the Lunatic Fringe – Malaclypse The
Younger
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