I have a system with a variety of queues. I have a group of users
that is allowed to see some of them, another group to see other queues.
However, if new tickets trickle in, they can be seen by anybody as a
new message although these messages came in over an e-mail address
that is assigned to a queue they have no access to at all.
What do I have to do to prevent these users from seeing new tickets
that are in the “new” state?
Tim Pritlove, Discordian Evangelist
mailto:firstname.lastname@example.org http://tim.geekheim.de/ skype://timpritlove
Project Blinkenlights http://www.blinkenlights.de/
The Fifth Commandment:
A Discordian is Prohibited of Believing What he reads.
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