How to protect new messages from being seen

Hi,

I have a system with a variety of queues. I have a group of users
that is allowed to see some of them, another group to see other queues.

However, if new tickets trickle in, they can be seen by anybody as a
new message although these messages came in over an e-mail address
that is assigned to a queue they have no access to at all.

What do I have to do to prevent these users from seeing new tickets
that are in the “new” state?

Greetings
Tim
Tim Pritlove, Discordian Evangelist
mailto:tim@ccc.de http://tim.geekheim.de/ skype://timpritlove
aim:timpritlove jabber:tim@jabber.ccc.de
Project Blinkenlights http://www.blinkenlights.de/
The Fifth Commandment:
A Discordian is Prohibited of Believing What he reads.

PGP.sig (194 Bytes)

If you install my extensin RTx::RightsMatrix you can see
exactly what permissions a particular user has across the
system and how they got the permissions. Then you’ll
know what to fix.

http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.02.05/lib/RTx/RightsMatrix.pm

-ToddOn Mon, Nov 14, 2005 at 12:16:25AM +0100, Tim Pritlove wrote:

Hi,

I have a system with a variety of queues. I have a group of users
that is allowed to see some of them, another group to see other queues.

However, if new tickets trickle in, they can be seen by anybody as a
new message although these messages came in over an e-mail address
that is assigned to a queue they have no access to at all.

What do I have to do to prevent these users from seeing new tickets
that are in the “new” state?

Greetings
Tim

Tim Pritlove, Discordian Evangelist
mailto:tim@ccc.de http://tim.geekheim.de/ skype://timpritlove
aim:timpritlove jabber:tim@jabber.ccc.de
Project Blinkenlights http://www.blinkenlights.de/

The Fifth Commandment:
A Discordian is Prohibited of Believing What he reads.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

If you install my extensin RTx::RightsMatrix you can see
exactly what permissions a particular user has across the
system and how they got the permissions. Then you’ll
know what to fix.

http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.02.05/lib/RTx/
RightsMatrix.pm

-Todd

How do I install this plug-in? Can’t find any hint…

RT documentation in general is a mess…

Greetings
Tim

Tim Pritlove, Discordian Evangelist
mailto:tim@ccc.de http://tim.geekheim.de/ skype://timpritlove
aim:timpritlove jabber:tim@jabber.ccc.de
Project Blinkenlights http://www.blinkenlights.de/
If organized religion is the opium of the masses, then disorganized
religion is the marijuana of the Lunatic Fringe – Malaclypse The
Younger

PGP.sig (194 Bytes)

If you install my extensin RTx::RightsMatrix you can see
exactly what permissions a particular user has across the
system and how they got the permissions. Then you’ll
know what to fix.

http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.02.05/lib/RTx/
RightsMatrix.pm

-Todd

How do I install this plug-in? Can’t find any hint…
http://search.cpan.org/src/HTCHAPMAN/RTx-RightsMatrix-0.02.05/README

RT documentation in general is a mess…

Greetings
Tim


Tim Pritlove, Discordian Evangelist
mailto:tim@ccc.de http://tim.geekheim.de/ skype://timpritlove
aim:timpritlove jabber:tim@jabber.ccc.de
Project Blinkenlights http://www.blinkenlights.de/

If organized religion is the opium of the masses, then disorganized
religion is the marijuana of the Lunatic Fringe – Malaclypse The
Younger


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

Best regards, Ruslan.