How to populate a custom field on ticket create

RT Developers
1

Hi folks,

I’m a newbie to RT and have been working the last several days (actually about
a week) with no luck.

I am trying (per a user’s request) to get the text that is submitted in the "Describe the issue below:"
box on the “Create a new ticket” page to automatically get put in a custom filed called “Issue”.

I applied the RT-Extension-ExtractCustomFieldValues-1.6 module.

I created a global Template called “ProblemCustomFieldExtract”. The contents of this
template is:

Issue|Body|*||q|

I created a scrip called “ProblemCustomField” with the attributes:

Description:    ProblemCustomField
Condition:	On Create
Action:		Extract Custom Field Values
Template:	Global template: ProblemCustomFieldExtract
Stage:		TransactionCreate

Custom condition:  <empty>
Custom action preparation code:  <empty>
Custom action cleanup code:  <empty>

When I create a new ticket, the history section shows the contents entered in
the box ““Describe the issue below:”” , but nothing appears in my CF called Issue.

Any hints or suggestions on what I’m obviously missing?

Thanks!

Cheers,

Janet