I’m a newbie to RT and have been working the last several days (actually about
a week) with no luck.
I am trying (per a user’s request) to get the text that is submitted in the "Describe the issue below:"
box on the “Create a new ticket” page to automatically get put in a custom filed called “Issue”.
I applied the RT-Extension-ExtractCustomFieldValues-1.6 module.
I created a global Template called “ProblemCustomFieldExtract”. The contents of this
I created a scrip called “ProblemCustomField” with the attributes:
Description: ProblemCustomField Condition: On Create Action: Extract Custom Field Values Template: Global template: ProblemCustomFieldExtract Stage: TransactionCreate Custom condition: <empty> Custom action preparation code: <empty> Custom action cleanup code: <empty>
When I create a new ticket, the history section shows the contents entered in
the box ““Describe the issue below:”” , but nothing appears in my CF called Issue.
Any hints or suggestions on what I’m obviously missing?