How to not create users in RT?

I have a queue setup that all Voicemails for a group of people get sent
to, and the deal with them as tickets.

I have it setup to create accounts and set passwords for non-domain
users already, but I cannot change the from address to be the same for
every voicemail. So I am getting 1000’s of users created on RT with
NPA-NXX-XXXX@domain.

Can I just not create those accounts if they are from @domain? Pretty
much a ticket with no requestor?

Mark Jenks

Network Administrator

iod incorporated

mark.jenks@iodincorporated.com mailto:mark.jenks@iodincorporated.com

920-406-3702

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Mark,

Can I just not create those accounts if they are from @domain? Pretty
much a ticket with no requestor?

A solution to this could be to do the rewriting with pattern matching in the MTA. If you’re using Postfix, look at http://www.postfix.org/canonical.5.html.

…/Bosse
Lars Kristian (Bosse) Klykken, Senior Engineer
Server Operations / IT Division
Norwegian Meteorological Institute
http://met.no - http://yr.no

написал:

Mark,

Can I just not create those accounts if they are from @domain? Pretty
much a ticket with no req…
A solution to this could be to do the rewriting with pattern matching in the
MTA. If you’re using Postfix, look at
http://www.postfix.org/canonical.5.html.

…/Bosse
Lars Kristian (Bosse) Klykken, Senior Engineer
Server Operations / IT Division
Norwegian Meteorological Institute
http://met.no - http://yr.no

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

As an option you can feel Users.pm for word canonicalize.

написал:

Mark,

Can I just not create those accounts if they are from @domain? Pretty
much a ticket with no req…
A solution to this could be to do the rewriting with pattern matching in the
MTA. If you’re using Postfix, look at
http://www.postfix.org/canonical.5.html.

…/Bosse
Lars Kristian (Bosse) Klykken, Senior Engineer
Server Operations / IT Division
Norwegian Meteorological Institute
http://met.no - http://yr.no

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com