How To Merge Tickets with "REST2" API

1

Hi,

We’re running RT 5.0.0 and I couldn’t find any solution for this on RT::Extension::REST2 - Adds a modern REST API to RT under /REST/2.0/ - metacpan.org or in the forums.

Has anyone successfully managed to merge tickets using this API (not the Perl SDK/API) but crafting raw API calls?

I’ve been trying to do this with PowerShell but so far with no success (despite being able to create/resolve tickets just fine).

My latest attempt was issuing a PUT request to (example) ‘https://domain/REST/2.0/ticket/123456’ with some JSON of the format:

{
  "123456-MemberOf": "",
  "123456-RefersTo": "",
  "DependsOn-123456": "",
  "MemberOf-123456": "",
  "RefersTo-123456": "",
  "id": "123456",
  "123456-DependsOn": "",
  "123456-MergeInto": "999999"
}

There is no error thrown, but the tickets aren’t merged.

Any pointers would be greatly appreciated.

Regards,

Robin

2

It appears Merge support was added in 5.0.2, as there is an example in the current docs https://docs.bestpractical.com/rt/5.0.2/RT/REST2.html#Ticket-Examples

    # Merge a ticket into another
    curl -X PUT -H "Content-Type: application/json" -u 'root:password'
        -d '{ "MergeInto": 3 }'
        'https://myrt.com/REST/2.0/ticket/6'
1 Like
3

Ah, thanks! Somewhat confusingly I’d reached the metacpan.org link for REST2 docs via REST - Request Tracker Wiki (and had searched for “merge” but there was nothing). I wasn’t aware of docs.bestpractical.com, nor does it appear in Google.

I’ll see if our test instance is running 5.0.2 and try it out :slight_smile: