How can I make the subject field a mandatory field?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
How can I make the subject field a mandatory field?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
Kevin Gagel wrote, On 6/30/09 4:41 PM:
How can I make the subject field a mandatory field?
Write a BeforeCreate callback to validate that the subject meets your needs.
The callback routine needs to be placed in:
$RT_ROOT/local/html/Callbacks/$localtag/Ticket/Create.html/BeforeCreate
$RT_ROOT/local/html/Callbacks/$localtag/SelfService/Create.html/BeforeCreate
The SelfService callback requires 3.8.4 (or changeset r19205 from the RT SVN
repository)
Kevin!
I implemented Mandatory Subject in my RT 3.8.2 following the
instructions on:
http://wiki.bestpractical.com/view/Extensions and
http://search.cpan.org/dist/RT-Extension-MandatorySubject/
Its working fine.
EltonOn 06/30/2009 05:41 PM, Kevin Gagel wrote:
.sw_message P{margin:0px;padding:0px;} .sw_message {FONT-SIZE: 12pt;FONT-FAMILY:Tahoma,Arial,Helvetica,sans-serif;background:white;} How can I make the subject field a mandatory field?Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
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It works like a charm, thanks.
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel--- Original message —
Subject: Re: [rt-users] How to make the subject field mandatory?
From: Elton S. Fenner elton.fenner@al.rs.gov.br
To: Kevin Gagel gagel@cnc.bc.ca
Cc: RT Users RT-Users@lists.bestpractical.com
Date: 01/07/2009 10:08 AM
Kevin!
I implemented Mandatory Subject in my RT 3.8.2 following the instructions on:
http://wiki.bestpractical.com/view/Extensionsand
Its working fine.
Elton
On 06/30/2009 05:41 PM, Kevin Gagel wrote: How can I make the subject field a mandatory field?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
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