How to mail to a specific address after approval of a ticket request

Dear RT Users:

Thanks for the help with my previous questions, I’ve got another one for you:

I have approvals setup for a certain queue, when tickets go to the datacenterapprovals queue they are either approved or disapproved by
the data center management team.

If they are approved I would like an email automagically sent to a certain address, say

I’ve tried for two days and cannot get this to work.

I know I can have the managers manually enter the email address while they are approving the ticket; but I would like them to not have
to manually do this and instead have RT automagically send the approval email to this certain email address.

I have the following Template set up for data center approvals:

NAME: OnApprovalResolutionEmailCC
DESCRIPTION: CC group if outage is approved
===NotifyAsComment: Data Center Outage Approved
Depended-On-By: TOP
Refers-To: TOP
Queue: DataCenterApprovals
Type: approval
Content-Type: text/plain
Owner: scott
Status: resolved

Approval is granted for ticket number: {$Tickets{"TOP"}->Id} 

This ticket pertains to the subject: {$Tickets{"TOP"}->Subject}

I need to put in the basics of the ticket here!!!!!!!!!!!!!!!!!!!!!

Thank you,

Mr. Scott C. Saunders
Directory, Digital Technology
Time Warner Cable
Green Bay Division
TECH # 1


I also have the following script setup:

DESCRIPTION: Data Center Notify Group
ACTION: Notify Other Recipiants
TEMPLATE: OnApprovalResolutionEMailCC
STAGE: TransactionCreate

I’ve tried lots of combinations of settings, but I cannot get a message sent out upon approval of a ticket.

Would anyone be able to help me out here?

Thank you,

Ennis McCaffrey

Time Warner Cable
Digital Network Engineer

1001 West Kennedy Avenue
PO Box 145
Kimberly, WI 54136

(920) 831-9220 Office
(920) 378-0416 Cell