We have Request Tracker 3.2.2 installed
on Redhat Linux AS 2.1
I think I don’t understand the best way to handle
new users that the system automatically creates.
I finally realized that when a user who does not
have an account on the system makes a request it
does indeed create an account. It just doesn’t normally
display when you click on Users.
When I click on Users I see a list of privileged users.
The only way I discovered the added user was when I clicked
on Include disabled users in search in the Users page.
Then it lists all users mixed together in the same list.
When I then click on that user, I can grant privileges to that
user, and give them a password but it then mixes it in with the other
privileged users.
Is there a way to just list users who are disabled?
Is there a way to list users who are more external to the system
and not internal?
For example, the default is to see a list of
privileged users. Are there other kinds of lists of users, such
as unprivileged, etc?
If you assign a password to a user, is there a way to automatically
send them the username and password (I’m assuming that the
users email address is the username)?
If you assign a password to a user, is there a way to automatically
send them the username and password (I’m assuming that the
users email address is the username)?
I’ve seen a contrib scrip that will set passwords and send email upon
creation. Perhaps you want to look at that?
If you assign a password to a user, is there a way to automatically
send them the username and password (I’m assuming that the
users email address is the username)?
I’ve seen a contrib scrip that will set passwords and send email upon
creation. Perhaps you want to look at that?
seph
Yes, I would be interested.
Do you have a url so I can check it out?
If you assign a password to a user, is there a way to automatically
send them the username and password (I’m assuming that the
users email address is the username)?
I’ve seen a contrib scrip that will set passwords and send email upon
creation. Perhaps you want to look at that?
seph
Yes, I would be interested.
Do you have a url so I can check it out? Request Tracker Wiki
Downloaded the script and tried it in a couple
of different ways. Only thing that happened was
RT stopped working so I must have done it wrong.
The docs weren’t very clear as to where you put the file
so one thing I tried was to modify the existing file
that replies to a new request. But it didn’t work there.
I searched for “automatically generated” and the only file
that turned up was in RT/etc/initialdata
I should of turned on the debug option. That may have
shown what was happening.