How to list unprivileged users?

We have Request Tracker 3.2.2 installed
on Redhat Linux AS 2.1

I think I don’t understand the best way to handle
new users that the system automatically creates.

I finally realized that when a user who does not
have an account on the system makes a request it
does indeed create an account. It just doesn’t normally
display when you click on Users.

When I click on Users I see a list of privileged users.

The only way I discovered the added user was when I clicked
on Include disabled users in search in the Users page.

Then it lists all users mixed together in the same list.

When I then click on that user, I can grant privileges to that
user, and give them a password but it then mixes it in with the other
privileged users.

Is there a way to just list users who are disabled?

Is there a way to list users who are more external to the system
and not internal?

For example, the default is to see a list of
privileged users. Are there other kinds of lists of users, such
as unprivileged, etc?

If you assign a password to a user, is there a way to automatically
send them the username and password (I’m assuming that the
users email address is the username)?

paulw

If you assign a password to a user, is there a way to automatically
send them the username and password (I’m assuming that the
users email address is the username)?

I’ve seen a contrib scrip that will set passwords and send email upon
creation. Perhaps you want to look at that?

seph

At 01:07 PM 11/17/2004 -0500, seph wrote:

If you assign a password to a user, is there a way to automatically
send them the username and password (I’m assuming that the
users email address is the username)?

I’ve seen a contrib scrip that will set passwords and send email upon
creation. Perhaps you want to look at that?

seph

Yes, I would be interested.
Do you have a url so I can check it out?

Thanks,

paulw

Paul Williams wrote:

At 01:07 PM 11/17/2004 -0500, seph wrote:

If you assign a password to a user, is there a way to automatically
send them the username and password (I’m assuming that the
users email address is the username)?

I’ve seen a contrib scrip that will set passwords and send email upon
creation. Perhaps you want to look at that?

seph

Yes, I would be interested.
Do you have a url so I can check it out?
http://wiki.bestpractical.com/index.cgi?AutogeneratedPassword

I took a look at the url.

Downloaded the script and tried it in a couple
of different ways. Only thing that happened was
RT stopped working so I must have done it wrong.

The docs weren’t very clear as to where you put the file
so one thing I tried was to modify the existing file
that replies to a new request. But it didn’t work there.
I searched for “automatically generated” and the only file
that turned up was in RT/etc/initialdata

I should of turned on the debug option. That may have
shown what was happening.

Any thoughts?

paulw

At 02:14 PM 11/18/2004 +0300, you wrote: