We have Request Tracker 3.2.2 installed
on Redhat Linux AS 2.1
I think I don’t understand the best way to handle
new users that the system automatically creates.
I finally realized that when a user who does not
have an account on the system makes a request it
does indeed create an account. It just doesn’t normally
display when you click on Users.
When I click on Users I see a list of privileged users.
The only way I discovered the added user was when I clicked
on Include disabled users in search in the Users page.
Then it lists all users mixed together in the same list.
When I then click on that user, I can grant privileges to that
user, and give them a password but it then mixes it in with the other
Is there a way to just list users who are disabled?
Is there a way to list users who are more external to the system
and not internal?
For example, the default is to see a list of
privileged users. Are there other kinds of lists of users, such
as unprivileged, etc?
If you assign a password to a user, is there a way to automatically
send them the username and password (I’m assuming that the
users email address is the username)?