How to include initial ticket content included transaction template when changing owner of a ticket

RT Users
1

Hi RT users,

I hope the title says it all :slight_smile:

I’ve tried to add:
{$Ticket->Content}

at the end of the transaction template; but it creates a bug a no
email is sent when changing owner of a ticket.

Thanks a lot for any hint,

Adrien

Adrien Laurent
514 284 2020 x 202

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