How to grant access to users to edit the values in custom fields?

RT Users
1

Hi all, I’m using rt-3.8.8. Looking at the permissions I can grant, I
thought this would be pretty simple. I granted Modify and Admin rights on
the custom field itself, but at this point a Configure menu doesn’t even
appear on the left side of the users’ screens. Is there something else I
need to grant for that menu to show up? Thanks, and sorry if this is
something stupid – I’ve googled all the words I can think of, and nothing
has helped so far…

Jason Marshall
IT Manager
Kelman Data Management

2

On version 4, there is a permission called “ShowConfigTab” which is
also required. If memory serves, that was the same on 3.8.

-MattOn Thu, Sep 6, 2012 at 11:28 AM, Jason Marshall jasonm@kelman.com wrote:

Hi all, I’m using rt-3.8.8. Looking at the permissions I can grant, I
thought this would be pretty simple. I granted Modify and Admin rights on
the custom field itself, but at this point a Configure menu doesn’t even
appear on the left side of the users’ screens. Is there something else I
need to grant for that menu to show up? Thanks, and sorry if this is
something stupid – I’ve googled all the words I can think of, and nothing
has helped so far…

Jason Marshall
IT Manager
Kelman Data Management

3

Thanks Matt, that might just have done it. I set it for the Privileged
Users group, so anyone who needs to do something in there should now be
able to. I’m getting the users to test now – thanks again!

On version 4, there is a permission called “ShowConfigTab” which is
also required. If memory serves, that was the same on 3.8.

-Matt

Hi all, I’m using rt-3.8.8. Looking at the permissions I can grant, I
thought this would be pretty simple. I granted Modify and Admin rights on
the custom field itself, but at this point a Configure menu doesn’t even
appear on the left side of the users’ screens. Is there something else I
need to grant for that menu to show up? Thanks, and sorry if this is
something stupid – I’ve googled all the words I can think of, and nothing
has helped so far…

Jason Marshall
IT Manager
Kelman Data Management

Jason Marshall
IT Manager
Kelman Data Management
403.294.7557