I have the following problem: rt5 gets its users imported from an LDAP server. After authentication the user only sees the very reduced self-service page (with only the tickets the user opened himself).
When the admin gives the user granted rights (Privileged) the user has a dashboard with tickets and queues, but has also the admin button. What we want is that users of a certain LDAp group see all open tickets of his/her queue (e.g. done by a ticket search), but no admin button.
Under Global → Group Rights I can set the corresponding rights for the LDAP groups the user is in. There are three categories, General, Staff and Administrators. As far as
I understand I can assign the groups to a queue under Queues → Group rights → , but it does not serve.
According to the docu GDPR - RT 5.0.2 Documentation - Best Practical
Privileged users in RT are typically the staff of an organization
but there seems no possibility to get users into the “Staff” group without being admin the same time.
Any idea how to realize that?
Thanks in advance