How to get rid of a disabled queue

RT Users
1

Hi all -

Runing RT 3.8.8 on Ubuntu.

I’ve been having some quirky search results but I figured out the meat of
the problem, which brings me to a new question.

We’ve been having some weird search results on blackboard, because when
people did searches for blackboard it turns out it was searching within the
Blackboard Queue – which we decided we didn’t need anymore, so it’s been
disabled. Hence, no tickets were turning up upon searches for blackboard.

My question is now, how do I delete (or shred?) a disabled queue? I can’t
seem to figure it out.

What is my best option?

Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.edu

2

Figured it out. I was trying to use the queue name – I had to use the
queue ID number.

Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Sun, Sep 19, 2010 at 9:19 AM, Max McGrath mmcgrath@carthage.edu wrote:

Hi all -

Runing RT 3.8.8 on Ubuntu.

I’ve been having some quirky search results but I figured out the meat of
the problem, which brings me to a new question.

We’ve been having some weird search results on blackboard, because when
people did searches for blackboard it turns out it was searching within the
Blackboard Queue – which we decided we didn’t need anymore, so it’s been
disabled. Hence, no tickets were turning up upon searches for blackboard.

My question is now, how do I delete (or shred?) a disabled queue? I can’t
seem to figure it out.

What is my best option?

–
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.edu