How to get email to admin-cc upon resolve?

I have RT set up to set a certain address as the admin-cc watcher on all
tickets. The goal is to have all replies and comments cc’ed to that mailbox.
It works fine, except that it appears that when a resolve entry is made
(with no comment entered), the note saying the ticket has been resolved
is sent to the requestor, but not the admin-cc.

Is this a problem with my configuration, or a feature of the software?

Thanks for a great product!

I have RT set up to set a certain address as the admin-cc watcher on all
tickets. The goal is to have all replies and comments cc’ed to that mailbox.
It works fine, except that it appears that when a resolve entry is made
(with no comment entered), the note saying the ticket has been resolved
is sent to the requestor, but not the admin-cc.

What are your scrips?

seph

I have RT set up to set a certain address as the admin-cc watcher on all
tickets. The goal is to have all replies and comments cc’ed to that mailbox.
It works fine, except that it appears that when a resolve entry is made
(with no comment entered), the note saying the ticket has been resolved
is sent to the requestor, but not the admin-cc.

What are your scrips?

seph

Thanks for the pointer. I have never tweaked them, but when I went in
as root to Config / Global / Scrips I saw how to change the list of
who is notified at the time the ticket is resolved.

Thank you again.