How to display CustomField-values in "at a glance"?

RT Users
1

Hi,

I managed to display non-custom-field values in these areas, but what is
the right way to access them ?

    Format => "'<a

href="$RT::WebPath/Ticket/Display.html?id=id">id/TITLE:#',
‘<a
href="$RT::WebPath/Ticket/Display.html?id=id">Subject/TITLE:Subject’,
Requestors, CustomField.Kundenname, QueueName, Priority, ExtendedStatus",

…

“Requestors” is displayed (after I figured out the name, from the
ColumnMap-file), but nothing from the custom-field.

This doesn’t work for me:
http://wiki.bestpractical.com/index.cgi?DisplayCustomFieldsInTicketSearch
Does it still apply to the current RT-version?

cheers,
Rainer

2

I use the following syntax:
Format => “’<a
href=”$RT::WebPath/Ticket/Display.html?id=id">id/TITLE:#’,
‘CustomField.{Customer name}/TITLE:Customer’, ‘<a
href="$RT::WebPath/Ticket/Display.html?id=id">Subject/TITL
E:Subject’, QueueName, ExtendedStatus, CreatedRelative, '<A
HREF="$RT::WebPath/Ticket/Display.html?Action=Take&id=id">".loc(‘T
ake’)."/TITLE: ’ ",

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3

Filip Jonckers wrote:

I use the following syntax:
Format => “‘<a
href="$RT::WebPath/Ticket/Display.html?id=id">id/TITLE:#’,
‘CustomField.{Customer name}/TITLE:Customer’, ‘<a
href="$RT::WebPath/Ticket/Display.html?id=id">Subject/TITL
E:Subject’, QueueName, ExtendedStatus, CreatedRelative, '<A
HREF="$RT::WebPath/Ticket/Display.html?Action=Take&id=id">”.loc(‘T
ake’)."/TITLE: ’ ",

Thank You !!

That works.
I’ll update the wiki.

cheers,
Rainer