How to display a Custom Field Value's Description in select boxes/Ticket summary?

RT Users
1

Hi all,

I’m running RT 3.8.7 and I think may be missing something obvious, but
I can’t find a way to display the “Description” of a Custom Field
Value in the select box. It’s a bit of a nuisance since one of my
custom fields has a purely numeric value tied to other systems & all
my users need a cheat sheet with number-to-meaning mappings to figure
out which value to select.

The wiki & my google-fu have failed me so I figured I’d ask here. If
it comes down to it I’m not above editing the display templates, but
if I can achieve the same result without editing the templates (or
with only a minimum of changes) that’s obviously preferable.

Hopefully someone has been down this path before :slight_smile:

Thanks,

-MG