I would be interested to see the answer as well. I tried removing the
attachment as part of the main body text, but the ‘reply’/ticket information
Ravin MathooraFrom: email@example.com
[mailto:firstname.lastname@example.org] On Behalf Of
Sent: 23 August 2005 12:47
Subject: Re: [rt-users] how to disable inline display of attachments
I’m using RT 3.2.1 and would like to disable the display of
inline in the main ticket display.
What kind of attachments are they?
The attachments are large text files (data) which nobody would ever
want to look at inline (not even the first few lines of each, although
that would be better than the whole thing). I’ve told the users to
start compressing them before attaching, which they should be doing
In my experience, attachments usually play a supporting role with
respect to the main message, and, even if the attachments are short, it
still is usually not appropriate to display them in-line in the main
ticket history. It makes the ticket history really hard to visually
scan if there are a bunch of comments and a bunch of in-line
attachments made at different times.
This one goes back a ways (Nov, 2004) but I couldn’t seem to find an
answer. Like the original poster, MaxInlineBody doesn’t do what I need, I
just want to leave the .txt attachments as Attachments and not show them
Does anyone have a patch for this (RT 3.2.3) or can anyone point me in the
right direction for what I need to modify? I’m no coder, but I’ve managed
to hack in a few modifications that do what we need. From my amateur
point of view, it appears text attachments and emails that come in text
are stores text/plain meaning I can’t handle this in
ShowTransactionAttachments; it appears I’d need to handle this as the
attachment came in?
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