How to differentiate between tickets created via email vs ticket created using RT?

RT Users
1

How to differentiate between tickets created via email vs ticket created using RT?

Deepika.

2

Hi Deepika

This link should help u

http://wiki.bestpractical.com/view/OnCreateFromEmail

Best regards

Marouane HIMDI

[mailto:rt-users-bounces@lists.bestpractical.com] De la part de Deepika
Bhatia
Envoyé : jeudi 3 janvier 2008 23:49
ticket created using RT?

How to differentiate between tickets created via email vs ticket created
using RT?

Deepika.