How to delete user

RT Users
1

Dear All,

I just do disable user, but I can not delete user.
How to delete user database?
Should I delete directly through mysql?

Thanks,
ns

2

shredderOn Thu, May 7, 2009 at 4:10 AM, nast linux nastlinux@gmail.com wrote:

Dear All,

I just do disable user, but I can not delete user.
How to delete user database?
Should I delete directly through mysql?

Thanks,
ns

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Best regards, Ruslan.

3

Nast,

When a User is created, there are a bunch of tables that are affected
(Principals, Groups, GroupMembers, ACL, Transactions, etc.). If you just
delete a record from the User table, then everything gets out of sync.
For example, the history on a ticket will show an error because the
history of a ticket uses transaction records that are referring to the
UserId you just blew away. Not Good! Like Ruslan said, use Shredder.
These tools are developed to keep all that RT stuff in the background in
sync.

Kenn
LBNLOn 5/6/2009 5:27 PM, Ruslan Zakirov wrote:

shredder

On Thu, May 7, 2009 at 4:10 AM, nast linux nastlinux@gmail.com wrote:

Dear All,

I just do disable user, but I can not delete user.
How to delete user database?
Should I delete directly through mysql?

Thanks,
ns

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com