Hi,
How can i delete single tickets or attachments in RT 3.0.6?
Some users have send emails with personal data to our RT.
It’s not enough to set ticket status to dead or deleted.
The tickets (and/or attachments) are to be finally deleted.
I use the purgedead.pl script from Steve Poirier (modified
by Dirk Papa) to delete all dead ticket’s from DB. It does
a good job. But what i need is to delete single tickets.
I’m not a perl programmer. How can i change this script to
delete a single ticket? (e.g.ticket number is known and
can be provided by commandline)
Is there another way to do this?
Regards,
Torsten