How to create ticket to a new user?

RT Users
1

Hi

I logged in as root & created a user through (create a new user) & I gave him the rights to “Let this user access RT” & “Let this user be granted rights” & then I create a new queue & gave the user rights to create ticket.

But when I logged in as that user, I couldn’t see any queue in front of “New Tickets In”

So any one can help me???

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2

On Sat, 11 Jan 2003, kh es wrote a mail with really long lines:

But when I logged in as that user, I couldn’t see any queue in front of
“New Tickets In”

That user also needs to have the Right ‘SeeQueue’.

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security
3

kh es wrote, without linewrap:

I logged in as root & created a user through (create a new user) &
I gave him the rights to “Let this user access RT” & “Let this user
be granted rights” & then I create a new queue & gave the user rights
to create ticket.

But when I logged in as that user, I couldn’t see any queue in front of
“New Tickets In”

You need to grant the user the right to SeeQueue as well.
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances