How to create ticket through an e-mail message?

Hi, folks.

And now, almost all of the main settings are done!

But, I need to setting up my RT to create a ticket when someone send an
e-mail message to it.

I found this line in a blog, but I’m not sure if this is enough to make
RT works properly.

rt-email: “|/usr/bin/rt-mailgate --queue General --action correspond --url https://localhost/rt

Thanks for any precious help.

Wagner Pereira

PoP-SP/RNP - Ponto de Presen�a da RNP em S�o Paulo
CCE/USP - Centro de Computa��o Eletr�nica da Universidade de S�o Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901

Yep, its all you need , read the instructions from the README file in
the rt source code, the part under
SETTING UP THE MAIL GATEWAY

Roy

Wagner Pereira wrote:

This page should help you:

http://wiki.bestpractical.com/view/ManualEmailConfig

If you properly configure RT and your email server, then you souldn’t
have any problem and RT will create those tickets.

Take care,
Carlos

Wagner Pereira wrote:

Hi, folks.

And now, almost all of the main settings are done!

But, I need to setting up my RT to create a ticket when someone send an
e-mail message to it.

I found this line in a blog, but I’m not sure if this is enough to make
RT works properly.

rt-email: “|/usr/bin/rt-mailgate --queue General --action correspond --url https://localhost/rt

Thanks for any precious help.


| __ __ | Carlos Garc�a Montoro Ingeniero Inform�tico
|_Y/| Instituto de F�sica Corpuscular Centro Mixto CSIC - UV
|_] [
/| Servicios Inform�ticos
| [] | Edificio Institutos de Investigaci�n cgarcia@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|
______| Espa�a / Spain Fax: +34 963543488

cgarcia.vcf (441 Bytes)

This page should help you:

http://wiki.bestpractical.com/view/ManualEmailConfig

If you properly configure RT and your email server, then you shouldn’t
have any problem and RT will create those tickets.

Take care,
Carlos

Wagner Pereira wrote:

Hi, folks.

And now, almost all of the main settings are done!

But, I need to setting up my RT to create a ticket when someone send an
e-mail message to it.

I found this line in a blog, but I’m not sure if this is enough to make
RT works properly.

rt-email: “|/usr/bin/rt-mailgate --queue General --action correspond --url https://localhost/rt

Thanks for any precious help.


| __ __ | Carlos Garc�a Montoro Ingeniero Inform�tico
|_Y/| Instituto de F�sica Corpuscular Centro Mixto CSIC - UV
|_] [
/| Servicios Inform�ticos
| [] | Edificio Institutos de Investigaci�n cgarcia@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|
______| Espa�a / Spain Fax: +34 963543488

cgarcia.vcf (441 Bytes)