How to create RT at a glance widget

RT Users
1

I’m not sure what these are actually called. I’m referring to the
components that you can put on your RT at a glance page, such as saved
searches, calendars.

I would like to have a widget that shows the current number of owned
tickets for users in a particular group, and the total number of open
tickets.

Is there any documentation or reference for me to follow for creating
something like that?

Thanks

John Alberts

Cloud Optimization Engineer

Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018

Follow Ex Libris on Twitter: @exlibrisgroup
http://twitter.com/ExLibrisGroup

2

Have you seen SummaryByUser extension?On Mon, Feb 28, 2011 at 2:33 AM, John Alberts < John.Alberts@exlibrisgroup.com> wrote:

I’m not sure what these are actually called. I’m referring to the
components that you can put on your RT at a glance page, such as saved
searches, calendars.

I would like to have a widget that shows the current number of owned
tickets for users in a particular group, and the total number of open
tickets.

Is there any documentation or reference for me to follow for creating
something like that?

Thanks

John Alberts

Cloud Optimization Engineer

Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018

*Follow Ex Libris on Twitter: @exlibrisgrouphttp://twitter.com/ExLibrisGroup
*

Best regards, Ruslan.

3

Excellent. I think that is just what I was looking for.

Thank you.

John Alberts

Cloud Optimization Engineer

Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Cell: 1-508-878-2197

Follow Ex Libris on Twitter: @exlibrisgroup http://twitter.com/ExLibrisGroupFrom: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Monday, February 28, 2011 10:17 AM
To: John Alberts
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] How to create RT at a glance widget

Have you seen SummaryByUser extension?

4

(11/02/27 16:33), John Alberts wrote:

I’m not sure what these are actually called. I’m referring to the
components that you can put on your RT at a glance page, such as saved
searches, calendars.

I saw that Ruslan already addressed your need but to answer this
question: these widgets are called portlets and the wiki has some
documentation for them.

http://requesttracker.wikia.com/wiki/WritingPortlets

Shawn

5

Thank you. I would have never found that on my own without knowing it was called a portlet. :slight_smile:

John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Cell: 1-508-878-2197

Follow Ex Libris on Twitter: @exlibrisgroupFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Shawn M Moore
Sent: Monday, February 28, 2011 3:36 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] How to create RT at a glance widget

(11/02/27 16:33), John Alberts wrote:

I’m not sure what these are actually called. I’m referring to the
components that you can put on your RT at a glance page, such as saved
searches, calendars.

I saw that Ruslan already addressed your need but to answer this
question: these widgets are called portlets and the wiki has some
documentation for them.

http://requesttracker.wikia.com/wiki/WritingPortlets

Shawn