Our primary use is going to be creating tickets with our suppliers and record tickets from our clients on RT. To make it simple for my team, I need to create a database of our 100 cleints . suppliers on RT so when the NOC agent wants to open ticket with a supplier “A” it should automatically populate the multiple email IDs the Ticket email has to go to.
I did find the option of creating users and we can create TT with User as requestor and send it and it shoots the email ID recorded for that user, but u can only record 1 email ID for 1 user and not multiple. Can you please help me understand if this is possible to do in RT - i.e creating a database with information for our customer that is auto populated when opening a ticket