How to configure RT to receive but not send email

RT Users
1

I need to configure RT to receive email and create a ticket (which it
does), but I need to configure it to not send out any emails to
customers.

Is there a way to disable this temporarily?

2

At Monday 6/20/2005 10:38 AM, Labonte, Phil wrote:

I need to configure RT to receive email and create a ticket (which it
does), but I need to configure it to not send out any emails to
customers.

Is there a way to disable this temporarily?

We implemented a new config variable that can turn off outgoing email - we
use it mainly when bulk-loading tickets from a legacy system. It involves a
small mod to one of the perl modules. Let me know if that’s the kind of
thing you need.

Steve

3

I need to configure RT to receive email and create a ticket (which it
does), but I need to configure it to not send out any emails to
customers.

Is there a way to disable this temporarily?

Not sure if this actually works, but I’ve suspected that it will do what
you want if you set the rt mailer to “sendmailpipe” and set SendmailPath to /bin/true.