How to configure for multiple domains

RT Users
1

Hi All,
I would like to know how to configure RT for different domains.
For example I need to configure RT for both eurocallingcards.com and vedatelecom.com. I have given RT name as Eurocallingcards.

I created different queues as eurocallingcards and vedatelecom and able to manage to get the emails for them. And when creating new ticket for vedatelecom the auto reply emails which are going with subject [Eurocallingcards # {ticket no}] subject for vedatelecom also. I would like to change the subject as [Vedatelecom #{ticket No}]. I had created new template and scrips for vedatelecom queue and able to manage the correspondence address.

But unable to change the subject. Please if anyone can help in this kindly update me.

Thanks and regards,
Sridhar Adabala.

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2

I created different queues as eurocallingcards and vedatelecom and
able to manage to get the emails for them. And when creating new
ticket for vedatelecom the auto reply emails which are going with
subject [Eurocallingcards # {ticket no}] subject for vedatelecom
also. I would like to change the subject as [Vedatelecom #{ticket
No}]. I had created new template and scrips for vedatelecom queue
and able to manage the correspondence address.

But unable to change the subject. Please if anyone can help in this
kindly update me.

The branded queues extension should do what you want

-kevin

3

Hi All,

Thanks for the update from Kevin and Manuel. I forgot to mention that I’m using a Windows Version of RT. And I found that the extension which you suggested is for Linux version. If anyone have done this in Windows version please help me.

Thanks in advance.
Regards,
Sridhar Adabala.Date: Mon, 16 Jul 2007 11:06:36 -0400
From: Kevin Falcone falcone@bestpractical.com
Subject: Re: [rt-users] How to configure for multiple domains.
To: RT Users RT-Users@lists.bestpractical.com
Message-ID: 5CC003B8-9043-477B-A58C-171301F5AD2B@bestpractical.com
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