How to change ticket label

Hi Guys,

i’ve got my RT3.0.9 (debian) running fine… however, i’d like to change
the label on the ticket name… currently it displays my RT machine’s
domain name.

from: [rt.mydomain.com #89]
to: [request tracker #89]

any help much appreciated.

i’d like to change the label on the ticket name […]
from: [rt.mydomain.com #89]
to: [request tracker #89]

No, you don’t want to do this. The tags are supposed to identify
tickets uniquely, and using your domain name is an easy and reliable
way to ensure this - other people might use “request tracker” as well,
possibly resulting in confusion and breakage.

However, you could probably set it to your domain name without “rt.” in
front.

Sebastian

Sebastian Flothow
sebastian@flothow.de

Because it reverses the logical flow of conversation.

Sebastian Flothow wrote:

Am 27. Apr 2004 um 07:28 Uhr schrieb Paul Suela:

i’d like to change the label on the ticket name […]
from: [rt.mydomain.com #89]
to: [request tracker #89]

No, you don’t want to do this. The tags are supposed to identify tickets
uniquely, and using your domain name is an easy and reliable way to
ensure this - other people might use “request tracker” as well, possibly
resulting in confusion and breakage.
More correctly this prefix is $Organization option from RT config.
You can’t change it on production server without small glitch: all
replies on allready created tickets don’t find its targets and generate
new tickets.

All RT instance in your company(if you have more then one) must have
this option unique. In other case someone can init mail loop between
instances.

Do you really want change it?

However, you could probably set it to your domain name without “rt.” in
front.
Don’t do this. Read above.

Do you know what is the variable to make the Queue name come out?
$QueueName maybe? :slight_smile:

what i could also do (since this is still a test RT setup) is:

from: [rt.mydomain.com #89]
to: [mydomain.com Queue_name #89]

does this make sense? :slight_smile:

Ruslan U. Zakirov wrote:

Paul Suela wrote:

Do you know what is the variable to make the Queue name come out?
$QueueName maybe? :slight_smile:
There is no such such var.
$TicketObj->QueueObj->Name

what i could also do (since this is still a test RT setup) is:

from: [rt.mydomain.com #89]
to: [mydomain.com Queue_name #89]

does this make sense? :slight_smile:
This was a season hit 3-4 month ago you’re a bit late :slight_smile:
Search in archives.

Ruslan,

Thanks a million on that suggestion… i tested it a few times and using
{$Ticket->QueueObj->Name()} worked for me.

btw. where can we lookup a list of these variables? :slight_smile: I’ll be scanning
the list also, i admit to be a little late to adopting RT… its such a
great and effective tool and our group is only starting to appreciate
its power!

Ruslan U. Zakirov wrote:

Paul Suela wrote:

Ruslan,

Thanks a million on that suggestion… i tested it a few times and using
{$Ticket->QueueObj->Name()} worked for me.

btw. where can we lookup a list of these variables? :slight_smile: I’ll be scanning
the list also, i admit to be a little late to adopting RT… its such a
great and effective tool and our group is only starting to appreciate
its power!
perldoc /opt/rt3/lib/RT/Ticket.pm
perldoc /opt/rt3/lib/RT/Ticket_Overlay.pm
any *.pm file in lib dir.

http://wiki.bestpractical.com/index.cgi?HowTos

	Good luck. Ruslan.