How to change the ticket serial number when i create on WEB UI


#1

Dear Sir,

Is there the way to change current request’s serial number when I create new one on WEB UI. Please kindly tell me how to do it. Very Thanks!

Rgds,
Gary Yeh


#2

Please read the definition of term for “serial number” at http://www.fsck.com/projects/rt/docs/rt_users_guide.html

It is impossible.

Regards,
KazuOn Thu, 15 Feb 2001 17:21:15 +0800 “gary” garyy@tw.iasiaworks.com wrote:

Dear Sir,

Is there the way to change current request’s serial number when I create new one on WEB UI. Please kindly tell me how to do it. Very Thanks!

Rgds,
Gary Yeh


#3

WebRT numbers the requests sequentially. The numbers have to be unique
because they are the key fields for the records in the database. Things
break if you put a number of your own choosing to the ticket.

I do not understand why you would want to change the number on a request
you are creating. What is the benefit?

If you want to merge to tickets together, that is done by clicking on
the serial number on the ticket, then you get to a window where you can
merge the ticket to another.

gary wrote:

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Tapio Lehtonen tel: +358 9 4131 2206

Tellabs Oy fax: +358 9 4131 2030

Sinim�entie 6 email: Tapio.Lehtonen@Tellabs.COM

FIN-02630 ESPOO URL http://www.Tellabs.com/

Finland Senior Design Engineer

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