How to change the Owner from UID to "Real Name" attribute

RT Users
1

Hello,

In RT, when an admin looks at one of his tickets, the Owner attribute
shows his UID. How can this attribute be changed to show his/her Real
Name instead? I would prefer a solution that does not mess up past
tickets.

RT - 3.6.3

And we have linked RT authentication to an OpenLDAP server, if that
makes any difference.

Thanks,
Prakash

2

Hey Prakash,

In your html/Ticket/Elements/ShowUserEntry file, change <%$User->Name%>
to <%($User->RealName)>. You should save the new file into your local RT
html directory.

I have written a couple of patches to do this in other areas:
http://rt.bestpractical.com/view/AdminUser-fullname-list-3.6.1
http://rt.bestpractical.com/view/SelectOwner-fullname-list-3.6.1

Let me know if you have any questions.

Good Luck,

Keith-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Prakash
Velayutham
Sent: Monday, September 10, 2007 12:07 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] How to change the Owner from UID to “Real Name”
attribute

Hello,

In RT, when an admin looks at one of his tickets, the Owner attribute
shows his UID. How can this attribute be changed to show his/her Real
Name instead? I would prefer a solution that does not mess up past
tickets.

RT - 3.6.3

And we have linked RT authentication to an OpenLDAP server, if that
makes any difference.

Thanks,
Prakash
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3

Wonderful. Worked like a charm. I also modified the Elements/
SelectUser file to reflect the Owner drop-down box (during new ticket
creation) to show RealName instead of Name.

Thanks,
PrakashOn Sep 10, 2007, at 1:42 PM, Schincke, Keith D. (JSC-IT)[MEI] wrote:

Hey Prakash,

In your html/Ticket/Elements/ShowUserEntry file, change <%$User-

Name%>
to <%($User->RealName)>. You should save the new file into your
local RT
html directory.

I have written a couple of patches to do this in other areas:
Login
Login

Let me know if you have any questions.

Good Luck,

Keith

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Prakash
Velayutham
Sent: Monday, September 10, 2007 12:07 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] How to change the Owner from UID to “Real Name”
attribute

Hello,

In RT, when an admin looks at one of his tickets, the Owner attribute
shows his UID. How can this attribute be changed to show his/her Real
Name instead? I would prefer a solution that does not mess up past
tickets.

RT - 3.6.3

And we have linked RT authentication to an OpenLDAP server, if that
makes any difference.

Thanks,
Prakash

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Community help: http://wiki.bestpractical.com Commercial support:
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