How to change display columns for "highest prioirty tickets I own"

I have search the archives and looked at the manual, but can’t seem to
figure out how I can change what columns are shown in " 10 highest
prioirty tickets I own" on the RT at a glance page such that it
affects all users. I was able to change it for root, but a change made
by tapping the edit link when logged in as the root user does not seem
to affect the RT at a glance display for any other user.

If instead I log in as an other user, click the edit link, add the
column I want and then click save I get “no permission to set
preferences” error. I am not sure what permissions I need to give the
group or user to allow them to change these preferences.

In short I am unable to change it globally when logged in as root nor
locally for an individual non-root user.

Any suggestions?

david.

What version of RT?

In 3.8 there is a place under Configuration->Global to edit RT at a
Glance for all users on the system. This would replace the default, but
still allow those users with the relevant permissions to customize their
own.

David Niemeijer wrote:

I have search the archives and looked at the manual, but can’t seem to
figure out how I can change what columns are shown in " 10 highest
prioirty tickets I own" on the RT at a glance page such that it
affects all users. I was able to change it for root, but a change made
by tapping the edit link when logged in as the root user does not seem
to affect the RT at a glance display for any other user.

If instead I log in as an other user, click the edit link, add the
column I want and then click save I get “no permission to set
preferences” error. I am not sure what permissions I need to give the
group or user to allow them to change these preferences.

In short I am unable to change it globally when logged in as root nor
locally for an individual non-root user.

Any suggestions?

david.


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Matthew Isaacs
Systems Engineer
Wolfram Research, Inc.
1-217-398-0700 x3311

Hi Matthew,

What version of RT?

3.8.3

In 3.8 there is a place under Configuration->Global to edit RT at a
Glance for all users on the system. This would replace the default,
but still allow those users with the relevant permissions to
customize their own.

The part your refer to allows me to globally set what boxes/elements
should be shown on the RT at a glance page, but does not seem to offer
control over what columns are shown in the individual elements.

Do you know what the relevant permissions are to be able to edit the
columns for the My Tickets, or other RT at a glance boxes/elements? I
can’t seem to figure that out.

david.