How to change default in resolve from "comment" to "correspondanc e"?

Hi,

By default, when choosing “Resolve” on a ticket,
the transaction is of type “comment”.

How can I change this default to be “correspondance”,
so that the requestor is informed of the resolution ?

thanks,

Gilles-Eric DESCAMPS, SILICON ACCESS NETWORKS
< Enabling the Future Internet >
211 River Oaks Parkway - San Jose, CA, 95134
mailto:Gilles-Eric.Descamps@SiliconAccess.com
"Sed quis custodiet ipsos custodes ?"

Gilles-Eric Descamps wrote:

Hi,

By default, when choosing “Resolve” on a ticket,
the transaction is of type “comment”.

How can I change this default to be “correspondance”,
so that the requestor is informed of the resolution ?

thanks,

It would be easier (and perhaps better) to just create a ‘scrip’ to do
it. You could set this up by queue or have it as a global setting.
As root (or someone with the proper priveledges) click on
"Configuration" -> “Global” -> “Scrips” (if you want to make it global).

Then do: “OnResolve NotifyRequestors with Template Correspondence”.

Neal J. Barney
USU/Space Dynamics Lab.
“Let every nation know, whether it wishes us well or ill, that we
shall pay any price, bear any burden, meet any hardship, support any
friend, oppose any foe, to assure the survival and success of
liberty.” --John F. Kennedy

Neal Barney wrote:

It would be easier (and perhaps better) to just create a ‘scrip’ to do
it. You could set this up by queue or have it as a global setting.
As root (or someone with the proper priveledges) click on
"Configuration" -> “Global” -> “Scrips” (if you want to make it global).

Then do: “OnResolve NotifyRequestors with Template Correspondence”.

Whoops. That should have been “with Template Resolved”.

Neal J. Barney
USU/Space Dynamics Lab.
“Let every nation know, whether it wishes us well or ill, that we
shall pay any price, bear any burden, meet any hardship, support any
friend, oppose any foe, to assure the survival and success of
liberty.” --John F. Kennedy