How to add members to user defined group in RT

Hi All,

I created a user defined group in RT and tried to add non-privilege
users to it. But when i go to the group->Members tab it shows only the
privilege users in the system.

What I like to do his create user defined group and assign a particular
queue to it… After that I want to add users to the group and those
users can only have limited number of rights…

Shouldn’t RT show the all the users in the system so that admin can add
required users to the group?

Is this a bug in RT? (I’m using RT 3.6.1)

Is it possible ti achieve what I have mention above?

Thanks,
Akila

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Only privileged users can be assigned rights. As far as the queue goes, you
don’t assign them to groups. You have to assign a group to a queue.

Keep up with me and what I’m up to: http://theillien.blogspot.com

Akila Amarathunga wrote:

Hi Mathew,

I think there’s bit of a misunderstanding …

Lets take the following scenario…

I want to create a queue call ‘system1’. Also I want to create some
non-privilege user who can access only this queue. They have rights to
create, close and reply to tickets.
And I like to put them group call ‘sys1_grp’ and assign that group to
‘system1’ queue.
But my problem when I try to add members to the ‘sys1_grp’… RT shows
only the privilege users that are already created in the system. It
doesn’t show the non-privilege users I created…
So how can I do this in RT ? Is this a bug ?

Thanks,
AkilaOn Wed, 2007-08-15 at 07:31 -0400, Mathew Snyder wrote:

Only privileged users can be assigned rights. As far as the queue goes, you
don’t assign them to groups. You have to assign a group to a queue.

Keep up with me and what I’m up to: http://theillien.blogspot.com

Akila Amarathunga wrote:

Hi All,

I created a user defined group in RT and tried to add non-privilege
users to it. But when i go to the group->Members tab it shows only the
privilege users in the system.

What I like to do his create user defined group and assign a particular
queue to it… After that I want to add users to the group and those
users can only have limited number of rights…

Shouldn’t RT show the all the users in the system so that admin can add
required users to the group?

Is this a bug in RT? (I’m using RT 3.6.1)

Is it possible ti achieve what I have mention above?

Thanks,
Akila



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email: akila@wso2.com; cell: +94 71 682 9488; fax: 0112424303

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Hi Sal,

I went to configuration-> Groups-> ‘sys1_grp’-> Members

but there’s no search section for users :frowning:

Thanks,
AkilaOn Wed, 2007-08-15 at 07:09 -0500, Baytalskiy, Sal wrote:

What you should do is do a search for each non-priveleged user id while at
the screen for adding users to a group.
There’s a search section right below the user id listing.

That is the only way to display non-priveleged users in RT.

Thanks !
Sal Baytalskiy
DBG CTO Middleware
201-469-8459
9732550790@vtext.com
MW-OnCall: 973-255-0789

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Akila
Amarathunga
Sent: Wednesday, August 15, 2007 7:55 AM
To: Mathew Snyder
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to add members to user defined group in RT


The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Akila Amarathunga
Linux Systems Engineer; WSO2, Inc.; http://www.wso2.com/
email: akila@wso2.com; cell: +94 71 682 9488; fax: 0112424303

“Oxygenating the Web Service Platform.”

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Hi Mathew,

I think there’s bit of a misunderstanding …

Lets take the following scenario…

I want to create a queue call ‘system1’. Also I want to create some
non-privilege user who can access only this queue. They have rights to
create, close and reply to tickets.
And I like to put them group call ‘sys1_grp’ and assign that group to
‘system1’ queue.
But my problem when I try to add members to the ‘sys1_grp’… RT shows
only the privilege users that are already created in the system. It
doesn’t show the non-privilege users I created…
So how can I do this in RT ? Is this a bug ?

I think that I sent a patch to the devel list to allow this.
(It’s a limitation of the web interface, rather than something prohibited
by the underlying APIs).

I’m not sure what happened. I think that it wasn’t the right time to apply
it as 3.6.4 was about to be released.

Nicholas Clark

What you should do is do a search for each non-priveleged user id while at
the screen for adding users to a group.
There’s a search section right below the user id listing.

That is the only way to display non-priveleged users in RT.

Thanks !
Sal Baytalskiy
DBG CTO Middleware
201-469-8459
9732550790@vtext.com
MW-OnCall: 973-255-0789-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Akila
Amarathunga
Sent: Wednesday, August 15, 2007 7:55 AM
To: Mathew Snyder
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to add members to user defined group in RT

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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Hi Nicholas,

Is possible to find the patch that you have mentioned ?

Thanks,
AkilaOn Wed, 2007-08-15 at 13:19 +0100, Nicholas Clark wrote:

On Wed, Aug 15, 2007 at 05:24:54PM +0530, Akila Amarathunga wrote:

Hi Mathew,

I think there’s bit of a misunderstanding …

Lets take the following scenario…

I want to create a queue call ‘system1’. Also I want to create some
non-privilege user who can access only this queue. They have rights to
create, close and reply to tickets.
And I like to put them group call ‘sys1_grp’ and assign that group to
‘system1’ queue.
But my problem when I try to add members to the ‘sys1_grp’… RT shows
only the privilege users that are already created in the system. It
doesn’t show the non-privilege users I created…
So how can I do this in RT ? Is this a bug ?

I think that I sent a patch to the devel list to allow this.
(It’s a limitation of the web interface, rather than something prohibited
by the underlying APIs).

I’m not sure what happened. I think that it wasn’t the right time to apply
it as 3.6.4 was about to be released.

Nicholas Clark
Akila Amarathunga
Linux Systems Engineer; WSO2, Inc.; http://www.wso2.com/
email: akila@wso2.com; cell: +94 71 682 9488; fax: 0112424303

“Oxygenating the Web Service Platform.”

signature.asc (189 Bytes)

Akila,

The "Unprivileged" are already in a group, a "System Group". Sounds 

like you want many little “sub”-unprivileged groups each with a
different identity so they can each have access to their own queues
only. Have I got that right? “Unprivileged” by it’s natural definition,
means “without rights/privileges”. Yet, you want them to have rights. By
the act of putting them into user-defined groups with privileges, you
have tried to make them privileged users without defining them as such
to the system, while at the same time trying to keep them classified as
"Unprivileged". You’re trying to have it both ways. Why don’t you just
identify them all and put them into little user-defined groups with
limited rights to certain queues and no rights to the others.
If you can’t always identify them, you could also just not give any
rights to the “unprivileged” system group for all queues except the
one(s) they need access to and for those queues give them "CreateTicket"
and “ReplyToTicket” globally or on a queue basis. I’m not sure about
closing tickets. Perhaps giving the right “ModifyTicket” only to the
global role “Owner” would keep other people from messing with other tickets.
The only problem with the last suggestion is that ALL "unprivileged"
will have those rights for ALL the queues that allow unprivileged users
to have rights to that queue.
I know that sounds confusing (a bit?) but there really should be a way
to configure these rights in a satisfactory way. I hope this helps.

Kenn
LBNL

Akila Amarathunga wrote:

You’re right.

Search is only at Confifguration → Users.

Well, the way I have it set up is like this:

All non-priveleged users are already part of that Non-priveleged group.
So I gave them a ShowTicket and a SeeQueue rights for all queues so that
they can see any ticket they submitted in any queue in their basic RT
interface.
I guess you wanted a more granular control of non-priveleged users…

Thanks !
Sal Baytalskiy
DBG CTO Middleware
201-469-8459
9732550790@vtext.com
MW-OnCall: 973-255-0789From: Akila Amarathunga [mailto:akila@wso2.com]
Sent: Wednesday, August 15, 2007 8:17 AM
To: Baytalskiy, Sal
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] how to add members to user defined group in RT

Hi Sal,

I went to configuration-> Groups-> ‘sys1_grp’-> Members

but there’s no search section for users :frowning:

Thanks,
Akila

Hi Guys,

I configured RT 3.6.4 but the problem i mentioned exists on this version too :frowning:

Only work around i found was to create user with admin privileges and add the user to the group and strip off the admin admin privileges…

Thanks,
AkilaOn Wed, 2007-08-15 at 17:24 +0530, Akila Amarathunga wrote:

Hi Mathew,

I think there’s bit of a misunderstanding …

Lets take the following scenario…

I want to create a queue call ‘system1’. Also I want to create some
non-privilege user who can access only this queue. They have rights to
create, close and reply to tickets.
And I like to put them group call ‘sys1_grp’ and assign that group to
‘system1’ queue.
But my problem when I try to add members to the ‘sys1_grp’… RT shows
only the privilege users that are already created in the system. It
doesn’t show the non-privilege users I created…
So how can I do this in RT ? Is this a bug ?

Thanks,
Akila

On Wed, 2007-08-15 at 07:31 -0400, Mathew Snyder wrote:

Only privileged users can be assigned rights. As far as the queue goes, you
don’t assign them to groups. You have to assign a group to a queue.

Keep up with me and what I’m up to: http://theillien.blogspot.com

Akila Amarathunga wrote:

Hi All,

I created a user defined group in RT and tried to add non-privilege
users to it. But when i go to the group->Members tab it shows only the
privilege users in the system.

What I like to do his create user defined group and assign a particular
queue to it… After that I want to add users to the group and those
users can only have limited number of rights…

Shouldn’t RT show the all the users in the system so that admin can add
required users to the group?

Is this a bug in RT? (I’m using RT 3.6.1)

Is it possible ti achieve what I have mention above?

Thanks,
Akila



The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Akila Amarathunga
Linux Systems Engineer; WSO2, Inc.; http://www.wso2.com/
email: akila@wso2.com; cell: +94 71 682 9488; fax: 0112424303

“Oxygenating the Web Service Platform.”

signature.asc (189 Bytes)