How to add a new status

RT Users
1

Hello Everyone,

I’m happy user of RT, and I would like to add a new status: "testing"
and create custom scrips about it. I have looked in the documentation
but I haven’t found anything.
Any hint ?

Thanks,

Adrien

2

Adrien,

You need to change your RT-SiteConfig.pm file. We have added several

new statuses:

@ActiveStatus = (‘new’, ‘pending rv’, ‘rq approvd’, ‘open’, ‘pending
qa’, ‘qa approvd’, ‘st
alled’) unless @ActiveStatus;

This line sets the status values considered "active", meaning not

closed, rejected, or resolved. Hope this helps.

Kenn
LBNLOn 6/5/2008 3:29 PM, Adrien Laurent wrote:

Hello Everyone,

I’m happy user of RT, and I would like to add a new status: “testing”
and create custom scrips about it. I have looked in the documentation
but I haven’t found anything.
Any hint ?

Thanks,

Adrien

The rt-users Archives

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Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

It works perfectly,

Thanks !On Thu, Jun 5, 2008 at 8:20 PM, Kenneth Crocker KFCrocker@lbl.gov wrote:

Adrien,

   You need to change your RT-SiteConfig.pm file. We have added several

new statuses:

@ActiveStatus = (‘new’, ‘pending rv’, ‘rq approvd’, ‘open’, ‘pending qa’,
‘qa approvd’, ‘st
alled’) unless @ActiveStatus;

   This line sets the status values considered "active", meaning not

closed, rejected, or resolved. Hope this helps.

Kenn
LBNL

On 6/5/2008 3:29 PM, Adrien Laurent wrote:

Hello Everyone,

I’m happy user of RT, and I would like to add a new status: “testing”
and create custom scrips about it. I have looked in the documentation
but I haven’t found anything.
Any hint ?

Thanks,

Adrien

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy a
copy at http://rtbook.bestpractical.com

Adrien Laurent
CEO
514 284 2020 x 202