How is RT-Extension-CustomField-HideEmptyValues supposed to work?

RT Users
1

Hello,

Can someone tell me what RT-Extension-CustomField-HideEmptyValues is
supposed to do? I have one drop down that filters values for other ones. I
would have thought that the child drop downs would be hidden as they have
no values until the parent is selected, but that doesn’t seem to work the
way I would expect it to.

I attached an image. The ones with Arrows next to them are empty values.
Should they be hidden with this extension or am I misunderstanding what the
extension is supposed to do?

Thanks,
Jim

2

Can someone tell me what RT-Extension-CustomField-HideEmptyValues is
supposed to do? I have one drop down that filters values for other ones.
I would have thought that the child drop downs would be hidden as they
have no values until the parent is selected, but that doesn’t seem to
work the way I would expect it to.

I attached an image. The ones with Arrows next to them are empty values.
Should they be hidden with this extension or am I misunderstanding what
the extension is supposed to do?

That extension affects only display, not editing, of CFs. That is, it
changes the /Ticket/Display.html page.

If it hid the empty CFs when editing, you’d never be able to add a value
for normal CFs that weren’t filtered on another CF.

Thomas