do you somewho know how the TransactionObj OldValue and NewValue functions should work? I don’t think it’s only about transaction but about the state of the ticket at whole. For example if I try to write a scrip on queue change, then I can load all AdminCcs from previous queue:
my $q1 = new RT::Queue($RT::SystemUser); $q1->Load($Transaction->OldValue); my $addr = $q1->AdminCcAddresses();
Notice that I am loading the old value of transaction but then working with Queue. So I can work through old transaction data with other objects.
When I try something similar with priority (on priority change):
my $t1 = new RT::Ticket($RT::SystemUser); $t1->Load($Transaction->OldValue); $t1->Priority;
I always get 0 which is not correct.
And NewValue data are not available in the scrip at the moment, unless the scrip is run in batch mode. So I don’t understand what the function is for