How do I unassign a ticket once assigned to a user

RT Users
1

Hello,
I have searched the mailing list, but have yet to find an answer. I have
created a ticket, had it assigned to me, but I think would like to be able
to go in and unassign the ticket. I click on the dropdown of users, and the

  • is just not there. I can’t see a way to do that. Can someone point me in
    the correct direction?

Thanks

2

I have searched the mailing list, but have yet to find an answer. I have
created a ticket, had it assigned to me, but I think would like to be able
to go in and unassign the ticket. I click on the dropdown of users, and the

  • is just not there. I can’t see a way to do that. Can someone point me in
    the correct direction?

You’re looking for the user “nobody”

3

Jim,

You have to steal it first OR give whomever you want to re-assign it the
right to steal.

Kenn
LBNLOn Wed, Jun 15, 2011 at 1:55 PM, Nick Kartsioukas < change+lists.rt@nightwind.net> wrote:

On Wed, 15 Jun 2011 13:29 -0700, “Jim Greene” jim.greene@gmail.com wrote:

I have searched the mailing list, but have yet to find an answer. I have
created a ticket, had it assigned to me, but I think would like to be
able
to go in and unassign the ticket. I click on the dropdown of users, and
the

  • is just not there. I can’t see a way to do that. Can someone point me
    in
    the correct direction?

You’re looking for the user “nobody”

4

You have to steal it first OR give whomever you want to re-assign it the right to steal.

Kenn

He owns the ticket, he wants to give it up.

As Nick said, he just needs to give it to Nobody

-kevin> On Wed, Jun 15, 2011 at 1:55 PM, Nick Kartsioukas <[1]change+lists.rt@nightwind.net> wrote:

 On Wed, 15 Jun 2011 13:29 -0700, "Jim Greene" <[2]jim.greene@gmail.com> wrote:
 > I have searched the mailing list, but have yet to find an answer. I have
 > created a ticket, had it assigned to me, but I think would like to be able
 > to go in and unassign the ticket. I click on the dropdown of users, and the
 > - is just not there. I can't see a way to do that. Can someone point me in
 > the correct direction?

 You're looking for the user "nobody"

References

Visible links

  1. mailto:change%2Blists.rt@nightwind.net
  2. mailto:jim.greene@gmail.com
5

Kevin,

OPPS! I must have mis-read. thought he wanted to assign it to someone else.
Sorry.

Kenn
LBNLOn Wed, Jun 15, 2011 at 2:51 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Wed, Jun 15, 2011 at 02:49:08PM -0700, Kenneth Crocker wrote:

You have to steal it first OR give whomever you want to re-assign it
the right to steal.

Kenn

He owns the ticket, he wants to give it up.

As Nick said, he just needs to give it to Nobody

-kevin

On Wed, Jun 15, 2011 at 1:55 PM, Nick Kartsioukas <[1] change+lists.rt@nightwind.net> wrote:

 On Wed, 15 Jun 2011 13:29 -0700, "Jim Greene" <[2] jim.greene@gmail.com> wrote:
 > I have searched the mailing list, but have yet to find an answer.

I have

 > created a ticket, had it assigned to me, but I think would like to

be able

 > to go in and unassign the ticket. I click on the dropdown of

users, and the

 > - is just not there. I can't see a way to do that. Can someone

point me in

 > the correct direction?

 You're looking for the user "nobody"

References

Visible links

  1. mailto:change%2Blists.rt@nightwind.net
  2. mailto:jim.greene@gmail.com
6

Geez I’m typing horribly. I meant I thought he HAD assigned it to someone
and now wanted to assign it to someone else.On Wed, Jun 15, 2011 at 3:36 PM, Kenneth Crocker kfcrocker@lbl.gov wrote:

Kevin,

OPPS! I must have mis-read. thought he wanted to assign it to someone else.
Sorry.

Kenn
LBNL

On Wed, Jun 15, 2011 at 2:51 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Wed, Jun 15, 2011 at 02:49:08PM -0700, Kenneth Crocker wrote:

You have to steal it first OR give whomever you want to re-assign it
the right to steal.

Kenn

He owns the ticket, he wants to give it up.

As Nick said, he just needs to give it to Nobody

-kevin

On Wed, Jun 15, 2011 at 1:55 PM, Nick Kartsioukas <[1] change+lists.rt@nightwind.net> wrote:

 On Wed, 15 Jun 2011 13:29 -0700, "Jim Greene" <[2] jim.greene@gmail.com> wrote:
 > I have searched the mailing list, but have yet to find an answer.

I have

 > created a ticket, had it assigned to me, but I think would like

to be able

 > to go in and unassign the ticket. I click on the dropdown of

users, and the

 > - is just not there. I can't see a way to do that. Can someone

point me in

 > the correct direction?

 You're looking for the user "nobody"

References

Visible links

  1. mailto:change%2Blists.rt@nightwind.net
  2. mailto:jim.greene@gmail.com