Hello All,
Good Day!
It’s my first to post a mail to the mailing list so bear with me. First
I am previous user of other ticketing system (Accord Trellis) and I have
many problems about it and upon searching on the net about what is best
ticketing system out there I found RT and it really meet my
requirements. Been using RT for only a couple of weeks and honestly it
was awesome. Though I stumble some difficulties at first it was solve
upon searching on the web where lots of solutions are provided. Now the
only hindrance right now is this,Sorry to ask this question though I
think there is an easy to answer for this I just don’t know where to
find it. In my prevoius ticketing system there is a functionality that
someone can post a ticket in behalf of that user.Where I can find it on
RT? Is there any equivalent functionality that I could duplicate? Hope
you could help me about this. Sorry for the long introduction.
Regards,
Rocel
Hello All,
Good Day!
It’s my first to post a mail to the mailing list so bear with me. First
I am previous user of other ticketing system (Accord Trellis) and I have
many problems about it and upon searching on the net about what is best
ticketing system out there I found RT and it really meet my
requirements. Been using RT for only a couple of weeks and honestly it
was awesome. Though I stumble some difficulties at first it was solve
upon searching on the web where lots of solutions are provided. Now the
only hindrance right now is this,Sorry to ask this question though I
think there is an easy to answer for this I just don’t know where to
find it. In my prevoius ticketing system there is a functionality that
someone can post a ticket in behalf of that user.Where I can find it on
RT? Is there any equivalent functionality that I could duplicate? Hope
you could help me about this. Sorry for the long introduction.
Glad to hear you’re enjoying RT. To create a ticket on behalf of a
user, just put their email address in the Requestor field when creating
a ticket via the web.
Cheers,
Thomas
Thanks Thomas,
Wow, It’s just that simple how stupid I am…On 4/1/2011 10:25 AM, Thomas Sibley wrote:
On 31 Mar 2011 22:08, Rocel M. Lacida wrote:
Hello All,
Good Day!
It’s my first to post a mail to the mailing list so bear with me. First
I am previous user of other ticketing system (Accord Trellis) and I have
many problems about it and upon searching on the net about what is best
ticketing system out there I found RT and it really meet my
requirements. Been using RT for only a couple of weeks and honestly it
was awesome. Though I stumble some difficulties at first it was solve
upon searching on the web where lots of solutions are provided. Now the
only hindrance right now is this,Sorry to ask this question though I
think there is an easy to answer for this I just don’t know where to
find it. In my prevoius ticketing system there is a functionality that
someone can post a ticket in behalf of that user.Where I can find it on
RT? Is there any equivalent functionality that I could duplicate? Hope
you could help me about this. Sorry for the long introduction.
Glad to hear you’re enjoying RT. To create a ticket on behalf of a
user, just put their email address in the Requestor field when creating
a ticket via the web.
Cheers,
Thomas
Regards,
Rocel
Hello All,
Good Day!
It’s my first to post a mail to the mailing list so bear with me. First
I am previous user of other ticketing system (Accord Trellis) and I have
many problems about it and upon searching on the net about what is best
ticketing system out there I found RT and it really meet my
requirements. Been using RT for only a couple of weeks and honestly it
was awesome. Though I stumble some difficulties at first it was solve
upon searching on the web where lots of solutions are provided. Now the
only hindrance right now is this,Sorry to ask this question though I
think there is an easy to answer for this I just don’t know where to
find it. In my prevoius ticketing system there is a functionality that
someone can post a ticket in behalf of that user.Where I can find it on
RT? Is there any equivalent functionality that I could duplicate? Hope
you could help me about this. Sorry for the long introduction.
Glad to hear you’re enjoying RT. To create a ticket on behalf of a
user, just put their email address in the Requestor field when creating
a ticket via the web.
Cheers,
Thomas
You can also use the CommandByMail extension to set the requestor
via Email.
Cheers,
Ken
If the user’s email isn’t found, a user is created. I have a custom
template used for the OnCreate AutoReply to Requestors scrip which
sets the username and real name based on the format that I know our
users’ emails has. This works when a user first submits a ticket via
email, but doesn’t work if I submit a ticket on behalf of the user. It
appears that the condition for no password and not priviliged is not
true.
Is there a way for me to identify when a new user is created when a
ticket is submitted on a user’s behalf by putting their email in the
requestor field?
thanks, Don
If the user’s email isn’t found, a user is created. I have a custom
template used for the OnCreate AutoReply to Requestors scrip which
sets the username and real name based on the format that I know our
users’ emails has. This works when a user first submits a ticket via
email, but doesn’t work if I submit a ticket on behalf of the user. It
appears that the condition for no password and not priviliged is not
true.
It’s really hard to comment without seeing the code
You can also use $RT::Logger->error() to tell what part is failing
-kevin