How do i prevent certain users from viewing certain queues?

For example,

Suppose I created a few queues named: General Issues, Orders, Sales, and Quotes.
And I created a user named “John Doe”.

I do not want John Doe to view any tickets that go to Orders and Sales.

What is the solution to this?

As long as John Doe is not a member of any groups with permissions on the queue, such as view, this will keep him out. Check out Tools->Configuration->Queues->->Group Rights (as well as User Rights)-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Victor B
Sent: Friday, January 13, 2012 12:44 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] How do i prevent certain users from viewing certainqueues?

For example,

Suppose I created a few queues named: General Issues, Orders, Sales, and Quotes.
And I created a user named “John Doe”.

I do not want John Doe to view any tickets that go to Orders and Sales.

What is the solution to this?

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012

As long as John Doe is not a member of any groups with permissions on the queue, such as view, this will keep him out. Check out Tools->Configuration->Queues->->Group Rights (as well as User Rights)

Make you sure you don’t grant SeeQueue and ShowTicket rights on global
level to Everyone/Privileged and Unprivileged, unless you really want
that many people to see all queues and all tickets.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Victor B
Sent: Friday, January 13, 2012 12:44 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] How do i prevent certain users from viewing certainqueues?

For example,

Suppose I created a few queues named: General Issues, Orders, Sales, and Quotes.
And I created a user named “John Doe”.

I do not want John Doe to view any tickets that go to Orders and Sales.

What is the solution to this?


RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012

Best regards, Ruslan.