How do I prevent Auto Response email on a Queue?

1

I need to not send the “Greetings” email on ticket creation and not send the “ticket resolve” email on Ticket resolution for one particular queue.
I tried creating scrips for those two actions for those actions on that queue and setting the Template to Blank but it still sends the default template ?.

2

You’ll need to disable the scrips globally, then enable them on a per queue basis.

3

Thanks for the reply. I was hoping this would be easier that that. So the next dumb question is how do I disable scrips globally ?

4

Admin menu -> Global -> Scrips ->Select
Check the boxes next to “On Create Autoreply To Requestors” and " On Resolve Notify Requestors"
Click Update (unapply selected scrips)

To enable on certain queues:
Admin menu -> Scrips -> Select
Click "On Create Autoreply To Requestors"
Click “Applies to” (top right)
Check boxes for each queue you want the scrip enabled for.
Click Submit.

5

Thanks - that’s what I was searching for.