How do I include custom fields in resolve ticket page?

RT Users
1

Hi,

I’d like to include a queue’s custom fields in the resolve ticket
page, so that fields can be set at time of resolution. How is this
done?

Thanks,

Paul

paul@nesbit.net | 416.642.6920

2

Paul,

You have to add:

<& Elements/EditCustomFields, TicketObj => $TicketObj &>

somewhere on the Ticket/Update.html page.

-ToddOn 11/22/07, Paul Nesbit paul@nesbit.net wrote:

Hi,

I’d like to include a queue’s custom fields in the resolve ticket page, so
that fields can be set at time of resolution. How is this done?

Thanks,

Paul

–
paul@nesbit.net | 416.642.6920

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