How do I give a group the right to view a queue

Hi!

I can’t get the rights right (heh). I want a group to have access to one
queue. Now the group can view any ticket by using its number, but cannot
get any listings. I’ve been through every setting and to me this seems like
a bug. Only way is to make each user “priviliged”, but that gives them
access to too many things, really, and I also want to give the group
access, not the individual users. See my mail from yesterday:

Palle Girgensohn wrote:

Hi!

I can’t get the rights right (heh). I want a group to have access to one
queue. Now the group can view any ticket by using its number, but cannot
get any listings. I’ve been through every setting and to me this seems
like a bug. Only way is to make each user “priviliged”, but that gives
them access to too many things, really, and I also want to give the
group access, not the individual users. See my mail from yesterday:
Request Tracker Wiki
Request Tracker Wiki
SeeQueue
ShowTicket

Palle Girgensohn wrote:

Hi!

I can’t get the rights right (heh). I want a group to have access to one
queue. Now the group can view any ticket by using its number, but cannot
get any listings. I’ve been through every setting and to me this seems
like a bug. Only way is to make each user “priviliged”, but that gives
them access to too many things, really, and I also want to give the
group access, not the individual users. See my mail from yesterday:
Request Tracker Wiki
Request Tracker Wiki
SeeQueue
ShowTicket

Sorry, but this does not work at all, although it should. As you can see,
most of it is already there as per my email below. I’m pretty sure it is a
bug, perhaps with postgres & RT…

/Palle

Still trying to get this working, users are getting upset here… :frowning:

What happens is that a user can view any ticket in the system by entering
the number of the ticket and click “Goto ticket”. But, there is no way to
get a listing of the tickets in the queue. I’ve done all the steps
according to the wiki text mentioned below, but all the users see when they
log in are the tickets they requested only. The headers are:

RT Self Service
My open tickets

and under that a list of the user’s open tickets. I’d like the user to have
all tickets from this queue. Is it a bug related to RT & postgres?

I run FreeBSD 4.9, postgresql-7.4.2, rt 3.0.10, perl-5.8.3, fastcgi.

/Palle–On onsdag, maj 26, 2004 22.08.00 +0200 Palle Girgensohn girgen@pingpong.net wrote:

–On tisdag, maj 25, 2004 19.05.31 +0400 “Ruslan U. Zakirov” cubic@acronis.ru wrote:

Palle Girgensohn wrote:

Hi!

I can’t get the rights right (heh). I want a group to have access to one
queue. Now the group can view any ticket by using its number, but cannot
get any listings. I’ve been through every setting and to me this seems
like a bug. Only way is to make each user “priviliged”, but that gives
them access to too many things, really, and I also want to give the
group access, not the individual users. See my mail from yesterday:
Request Tracker Wiki
Request Tracker Wiki
SeeQueue
ShowTicket

Sorry, but this does not work at all, although it should. As you can see,
most of it is already there as per my email below. I’m pretty sure it is
a bug, perhaps with postgres & RT…

/Palle

Hi,

I have a group of users that should be able to login and see one queue
only. They are in a user defined group, say it’s named “testing”.
Configuration → Queues → “QueueName” → Groups Rights → “testing”
has the following rights:

CommentOnTicket
CreateTicket
DeleteTicket
ModifyTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments
Watch

This almost works. ppl can see the queue, but only their own tickets,
not ticket issued by others in the group. I need the group to be able
to see all tickets in the queue. How do I do this?

Palle


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The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and Frankfurt
this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.


The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and Frankfurt
this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.

Still trying to get this working, users are getting upset here… :frowning:

What happens is that a user can view any ticket in the system by
entering the number of the ticket and click “Goto ticket”. But, there
is no way to get a listing of the tickets in the queue. I’ve done
all the steps according to the wiki text mentioned below, but all the
users see when they log in are the tickets they requested only.

I created a search for “Subject NOT LIKE faugh” and it showed me all my
tickets; you should be able to bookmark that and give people the URL.
If you want to make it queue specific, refine the search.
to do anything is to change everything.
~mindlace http://mindlace.net