hey pliz help. i want the rt to be sending mails when tickeks have stayed for sometime… e.g 2days… how do i set it in crontab?
hey pliz help. i want the rt to be sending mails when tickeks have stayed
for sometime… e.g 2days… how do i set it in crontab?
It would be helpful if you could provide some real world examples of what
you are trying to do and what is happening rather than what you expect.
Landon Stewart :: lstewart@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
Hello thanx for your reply.
on my crontab i set
30 * * * * bin/rt-crontool --search RT::Search::noc --search-arg “Created < ‘1 week ago’ AND Created > ‘5 weeks ago’”–action RT::Action::RecordComment --template ‘Ignored tickets’
“noc” represents the Queue in which i created to represent the network operation center staff. then in the glopbal template section i created a template named Ignored tickets and in the scripts section i set
RT-Send-Cc: mmeksmatt@gmail.com, mattsomek@yahoo.com
The ticket {$Ticket->id} has been been ignored for 1 week now. Get busy.
i dont get it working. i am newbie to rt. kindly helpOn Thursday, October 31, 2013 10:52 PM, Landon Stewart lstewart@iweb.com wrote:
On 31 October 2013 09:09, Kipruto Matthew mattsomek@yahoo.com wrote:
hey pliz help. i want the rt to be sending mails when tickeks have stayed for sometime… e.g 2days… how do i set it in crontab?
It would be helpful if you could provide some real world examples of what you are trying to do and what is happening rather than what you expect.
Landon Stewart :: lstewart@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932