(i have asked about this before, but didnt get any
answer, so i will try again).
The original question was:
the RT at a glance page can be globally edited
following the instructions found here:
n the same manner i tried to change the content
(showed columns) of “10 highest priority tickets
I own”, when i did that the content changed but no
tickets showed up for the users even though there
is it possible to change the default content of
"10 highest priority tickets I own" or “10 newest
unowned tickets”, and if so, how?
Then i was asked if i could specify what i did
Here is my answer:
on the RT at a glance page, i would like the "N
highest priority tickets I own"
i did change this for the root user, and then executed
the following SQL:
(SELECT content FROM attributes where id=‘7’ and
objectid=‘12’ and name=‘Pref-RT::Attribute-1’ )
and description=’[_1] highest priority tickets I own’;
the query actually only needs the id-columns in the
where clauses, the extra where criteria are there only
for human redability.
in other words, i copy the content from the root user
to the content of the system settings.
after i have done this, all users will see the
correct layout of "N highest priority tickets I own"
but no one will see any tickets they own.
the question still remains, how can i change the
default layout of “N highest priority tickets I own”?
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