I’m still relatively new to RT and try to figure out how to set it up
for our needs.
So how can I do the following:
I have a queue and a variable number of people on the support staff.
New tickets should be distributed evenly to the active members of the
support staff and auto-assigned to the receiver.
Say, with a staff of 3 supporters:
- ticket #1 goes to supporter #1
- ticket #2 goes to supporter #2
- ticket #3 goes to supporter #3
- ticket #4 goes to supporter #1
When one of them goes inactive (e.g. on holiday), new tickets should
not be auto-assigned to him.
Is this possible in RT?
Hanno Mï¿½ller, Dipl.-Inform.
Open Business Club - http://www.openbc.com/go/invuid/2/