How can you stop AutoReply?

RT Users
1

Hello,

We would like to turn off the AutoReply on RT, but I can’t see how to do
it. Somehow I think this should be really easy…

I can’t see an obvious way of doing this through the web interface, and
trawling around in the bowels of RT itself, while enlightening in some
ways, has not brought me much further towards a solution.

Is there anyone out there who can advise me on how to do this?

thanks,

Bela

.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.
Dr. Bela Tiwari
Lead Bioinformatician

EGT Data Centre
CEH Oxford
Mansfield Road
Oxford OX1 3SR
01865 (2)81976

http://envgen.nox.ac.uk
.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.

2

Hello,

We would like to turn off the AutoReply on RT, but I can’t see how to do
it. Somehow I think this should be really easy…

I can’t see an obvious way of doing this through the web interface, and
trawling around in the bowels of RT itself, while enlightening in some
ways, has not brought me much further towards a solution.

Is there anyone out there who can advise me on how to do this?

AutoReply is implemented by a Scrip action. Delete the global scrip and
it will go away.

John

3

Bela Tiwari:

We would like to turn off the AutoReply on RT, but I can’t see how to do
it. Somehow I think this should be really easy…

AutoReplying - and indeed, any mail sent out by RT - is controlled by
Scrips. To turn off AutoReplys, first look in Configuration > Global > Scrips
and delete the default AutoReply scrip there:
OnCreate AutoreplyToRequestors with template Autoreply

If you’ve put scrips on individual queues, go into Configuration > Queue >
(QueueName) > Scrips and delete the relevant scrip.

Simon
linux-2.3.99-pre9.tar: limbo program
- plan9 has a bad day

4

AutoReplying - and indeed, any mail sent out by RT - is controlled by
Scrips. To turn off AutoReplys, first look in Configuration > Global > Scrips
and delete the default AutoReply scrip there:
OnCreate AutoreplyToRequestors with template Autoreply

Thanks to all those who have replied so quickly!

My problem was that I was looking at the Scrips under an individual queue,
instead of under the Global scrips.

Problem solved.

thanks again,

Bela

.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.
Dr. Bela Tiwari
Lead Bioinformatician

EGT Data Centre
CEH Oxford
Mansfield Road
Oxford OX1 3SR
01865 (2)81976

http://envgen.nox.ac.uk
.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.

5

We would like to turn off the AutoReply on RT, but I can’t see how to do
it. Somehow I think this should be really easy…

In Configuration->Global->Scrips:

Delete the scrip

OnCreate AutoreplyToRequestors with template Autoreply

Binand