How can I mail watchers of a Queue upon Queue change

Hi all,

I am trying to notify watchers of a queue when a ticket is moved

onto the queue they are watching from another queue, I can see that I
can use the Condition on Queue Change, but what I can’t work out is how
to identify the watchers of the new queue, could anyone please help me
with this.


Matt Weller
Systems Administrator

Direct: +44 1225 478051

Fax: +44 1225 478001

Evolving Systems Ltd

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We do this exact thing here at work. All you need to do is create a template
and then create a scrip with the following:
Condition: On Queue Change
Action: Notify AdminCcs (Or any other persons you wish to notify)
Template: The template you created
Stage: TransactionCreate

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Matt Weller wrote: