How can i include ticket history on resolve and create ticket

RT Users
1

Hi

First i want to thank you for your help .

I’m using rt -2 and when a ticket resolved or there is an auto replay its send
the subject and a notification to requestor
Can you tell me please there is a way to replay with the ticket history throu
the mail without to send the
ticket url --> <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}>

I try to put {$Transaction->Content()} but it wont send him the ticket
history

Thank’s Yair

2

Hi

First i want to thank you for your help .

I’m using rt -2 and when a ticket resolved or there is an auto replay its send
the subject and a notification to requestor
Can you tell me please there is a way to replay with the ticket history throu
the mail without to send the
ticket url --> <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

I try to put {$Transaction->Content()} but it wont send him the ticket history

Thnk’s Yair