How can i edit Default Templates in RT2?

tried a few things… made a new template and could not find where the
data was being stored. looked inside
/usr/local/rt2/WebRT/html/Admin/Global/Template.html and found some perl
references that i didn’t understand. is my template somehow being
stored in the database?

all i really want to do is understand where the Default Templates are
located. i’ve looked and all i could really find is something in
/usr/local/rt2/etc/insertdata. seems that some data is held in there,
but seems like a strange place to require users to edit Default
Templates.

i cannot edit Default Templates do this from the WebUI and i am logged
in as the “root” user and as a user that has ALL privledges available.
can someone point me in the right direction?

thanks,
john.

i cannot edit Default Templates do this from the WebUI and i am logged

in as the “root” user and as a user that has ALL privledges available.

can someone point me in the right direction?

The Default Templates can in fact be edited from the WebUI. Log in as
root and go to Configuration -> Global -> Templates. This shows all
templates and allows you to edit them.

If you don’t have permission to access the templates, you somehow
managed to f*ck up root’s privileges, but I don’t think that’s the
case… (at least I hope not).

Martin

Martin Schapendonk, martin@schapendonk.org, Phone: +31 (0)6 55770237
Student Information Systems and Management at Tilburg University