tried a few things… made a new template and could not find where the
data was being stored. looked inside
/usr/local/rt2/WebRT/html/Admin/Global/Template.html and found some perl
references that i didn’t understand. is my template somehow being
stored in the database?
all i really want to do is understand where the Default Templates are
located. i’ve looked and all i could really find is something in
/usr/local/rt2/etc/insertdata. seems that some data is held in there,
but seems like a strange place to require users to edit Default
i cannot edit Default Templates do this from the WebUI and i am logged
in as the “root” user and as a user that has ALL privledges available.
can someone point me in the right direction?